Refund policy

At Fallal, we are committed to offering high-quality products and a smooth shopping experience. Every order is carefully inspected before dispatch to ensure it reaches you in perfect condition.

However, in the unlikely event of receiving a damaged, defective, or incorrect item, please read our policy below.

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Size Assistance Before Ordering

We strongly recommend reviewing the size chart carefully before placing your order to ensure the best possible fit. If you need help selecting the correct size, our team will be happy to assist you before purchase.

In case you experience sizing concerns after receiving your order, you may contact us on WhatsApp for support.

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Damaged or Incorrect Products

If you receive a damaged, defective, or incorrect product, please notify us within 24 hours of delivery.

To process your request, kindly share:

• An unboxing video
• Clear product images
• Your order details

Please ensure that:

• The unboxing video is continuous and unedited
• The entire package opening process is clearly visible
• A proper 360° view of the product is shown

Once verified by our team, we may offer:

• A replacement
  
• Or a refund, depending on the situation

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Non-Returnable & Non-Exchangeable Cases

Due to the nature of our products, we do not offer exchanges or refunds for:

• Minor color variations caused by lighting or screen settings
• Fabric or material preferences
• Change of mind after purchase
• Personal styling preferences

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Verification & Approval

All requests related to damaged or incorrect products are subject to verification by our support team before approval.

We reserve the right to decline requests that do not meet the required conditions or lack proper proof.

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Contact Us

For refund, replacement, or exchange-related assistance, please contact us within 24 hours of receiving your order.

📩 WhatsApp: +91 9311473763

📧 Email: fallalteam@gmail.com